Please take pictures of the shipping box and the damaged part, then Contact Us so that we can file a claim and ship the replacement for exactly when you need to receive it. Related articles How do I make a return/How do I return a product? What if I buy oil but my car burns or leaks oil? Am I still refunded for all the oil? Is your Lifetime Replacement Guarantee a warranty on everything? Can I return a part in person? What is the difference between Bilstein B4, B6/HD, and B8?