Returning an item is quick and easy through our online returns portal.
Step 1: Visit the Returns Portal
Go to returns.fcpeuro.com or click "Hassle-Free Returns" below the search bar. Then select "Start a Return."
Sign in to your FCP Euro account to view your order history. Don’t have an account? Click “Activate Your Account” to set your password.
Step 2: Select Your Order and Items
Locate the order you'd like to return and select the item(s) you're sending back.
Complete all required fields to continue. If any information is missing, the "Continue" button will remain unavailable.
Please Note: If your order isn’t eligible for return—for example, it’s outside the return window or isn’t covered by our Lifetime Replacement Guarantee—the portal won’t let you continue. For Lifetime Replacement Guarantee claims, it shows only eligible orders and valid return types. Use the “Lifetime Replacement Eligible” filter to find eligible items.
Step 3: Provide Return Details
On the next page, you'll be asked to:
- Select the type of return.
- Choose the reason for your return.
- Add any additional comments or information that may help us process your return.
- Select your preferred refund method, such as your original payment method or store credit. Lifetime Replacement Guarantee returns are issued as store credit. New returns default to store credit, but you may select your original payment method. Choose the correct return type when applicable.
- The estimated refund amount excludes taxes, checkout discounts, and shipping fees for returned items.
Once you've completed all required fields, click "Continue."
Step 4: Print Your Packing Slip
The final page will summarize your return and let you print your packing slip. Include the packing slip in your return package to help us process it quickly.
Step 5: Ship Your Return
Ship your package using the carrier of your choice.
Please note:
- FCP Euro does not provide prepaid return shipping labels.
- Return shipping costs are the responsibility of the customer.
- Keep your tracking information until your return is processed.
Once your return is delivered to our warehouse, please allow 48 hours / 2 business days for processing.
Need help processing your return? Contact our Customer Service Team—we’re happy to assist!