How to use our Lifetime Replacement Guarantee

You can visit lifetime.fcpeuro.com for a comprehensive checklist about using our Lifetime Replacement Guarantee.

How It Works:

You must have a valid purchase through FCP Euro to participate.

Under no circumstance will we take back parts that are not ours. We inspect all parts upon arrival. If we receive a part that is not ours, we will charge you to ship it back or discard it.

When you need a replacement, you must purchase the new replacement part first.

Replacement orders must be made for the same item purchased on the original order. You will receive a customer credit in the amount of your original order when you send the applicable replacement part back.

Once you receive your replacement part, you can send the initial item you purchased from FCP Euro back.

Absolutely no return will be accepted without our fully completed returns form. Please do not use the manufacturer's box as the sole shipping box. Items being returned should be in their manufacturer's box and then placed inside another larger shipping box. In general, the return should be shipped in the same fashion as it arrived.

Upon receipt of the part, we will issue you a customer credit against the original order amount.

We do not cover the cost of brand upgrades or price increases.

Step 1: Visit the Returns Portal

Go to returns.fcpeuro.com or click "Hassle-Free Returns" located under the search bar on our website.

Step 2: Sign in and Select "Start a return"

The menu below will verify the types of returns that can be processed.

Unused Parts Return
Core Return
Lifetime Replacement Guarantee (LRG) Return

Then click "Start a Return."

If you have an FCP Euro account, please sign in to access your order history. If you don't have an account, select " Activate Your Account " by clicking it and set your password.

Step 3: Select Your Order and Items

Locate the order you'd like to return and select the item(s) you're sending back.

Complete all required fields before continuing. If any required information is missing, the "Continue" button will remain unavailable.

Please Note: If your order is not eligible for a return (for example, it is outside the return window or not covered under our Lifetime Replacement Guarantee), the portal will not allow you to proceed.

Step 4: Provide Return Details

On the next page, you'll be asked to:

Select the type of return.
Choose the reason for your return.
Add any additional comments or information that may help us process your return.
Select your preferred refund method (when applicable), such as a refund to your original payment method or customer credit.

Once you've completed all required fields, click "Continue."

Step 5: Print Your Packing Slip

The final page will display a summary of your return and allow you to print your packing slip.

Please include the packing slip inside your return package to help us process your return as quickly as possible.

Step 6: Ship Your Return

Ship your package using the carrier of your choice.

Please note:

FCP Euro does not provide prepaid return shipping labels.
Return shipping costs are the responsibility of the customer.
We recommend keeping your tracking information until your return has been processed.

Once your return is delivered to our warehouse, please allow 3–5 business days for processing.

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