How to use our Lifetime Replacement Guarantee

You can visit lifetime.fcpeuro.com for a comprehensive checklist about using our Lifetime Replacement Guarantee.

How It Works:

You must have a valid purchase through FCP Euro to participate.

Under no circumstance will we take back parts that are not ours. We inspect all parts upon arrival. If we receive a part that is not ours, we will charge you to ship it back or discard it.

When you need a replacement, you must purchase the new replacement part first.

Replacement orders must be made for the same item purchased on the original order. You will receive a customer credit in the amount of your original order when you send the applicable replacement part back.

Once you receive your replacement part, you can send the initial item you purchased from FCP Euro back.

Absolutely no return will be accepted without our fully completed returns form. Please do not use the manufacturer's box as the sole shipping box. Items being returned should be in their manufacturer's box and then placed inside another larger shipping box. In general, the return should be shipped in the same fashion as it arrived.

Upon receipt of the part, we will issue you a customer credit against the original order amount.

We do not cover the cost of brand upgrades or price increases.

To process your return, go to returns.fcpeuro.com or click "Hassle-Free Returns" under the search bar.

Select the type of return - unused parts, a core return, or a Lifetime Replacement Guarantee return.

If you have an FCP Euro account, please make sure you are signed in. If you do not have an account, click "Return as a Guest" and fill out the printable version of our returns form to put inside of the box.

Next, click on your order and select the parts you're returning. Please fill out all fields or the page will not let you continue.

Next, click "Accept and continue". If the button is unable to be clicked, then not all information fields are complete. A return form will be generated and needs to be printed. Please slip the form into the box.

Finally, ship the return to us with the carrier of your choice. Be sure to monitor tracking information to ensure it reaches us successfully. Once we receive a return, please allow 24-48 hours for the return to be processed. We do not cover the cost of return shipping.

If you have any questions about your specific return or for more specific return questions, check out our returns page for more information.

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How to use our Lifetime Replacement Guarantee

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