How to use our Lifetime Replacement Guarantee

You can visit lifetime.fcpeuro.com for a comprehensive checklist about using our Lifetime Replacement Guarantee.

How It Works:

You must have a valid purchase through FCP Euro to participate.

We cannot take parts that are not ours. We inspect all parts upon arrival. If we receive a part that is not ours, we will charge you to ship it back or discard it.

When you need a replacement, you must purchase the new replacement part first.

The replacement order must be for the same item as the original order. When you return the original part, you will receive a customer credit for the amount of the original order.

Once you receive your replacement part, you can send the initial item you purchased from FCP Euro back.

Returns require a fully completed return form. Do not use the manufacturer’s box as the only shipping container. Place the item in its original box, then pack it inside a larger shipping box, as it was originally shipped.

Upon receipt of the part, we will issue you a customer credit against the original order amount.

We do not cover the cost of brand upgrades or price increases.

Step 1: Visit the Returns Portal

Go to returns.fcpeuro.com or click "Hassle-Free Returns" located under the search bar on our website. Then click "Start a Return."

Sign in to view your order history. New customers can click “Activate Your Account” to set a password.

Step 2: Select Your Order and Items

Locate the order you'd like to return and select the item(s) you're sending back.

Complete all required fields to continue. The "Continue" button stays unavailable until all required information is provided.

Please Note: If your order is ineligible for a return—for example, because it is outside the return window or not covered by our Lifetime Replacement Guarantee—you cannot proceed. The portal displays only eligible orders and valid return types. Use the "Lifetime Replacement Eligible" filter to find qualifying items.

Step 3: Provide Return Details

On the next page, you'll be asked to:

Select the type of return.
Choose the reason for your return.
Add any additional comments or information that may help us process your return.
Select your preferred refund method, such as your original payment method or customer credit.

Once you've completed all required fields, click "Continue."

Step 4: Print Your Packing Slip

The final page will summarize your return and let you print a packing slip. Include the packing slip in your return package to help us process it quickly.

Step 5: Ship Your Return

Ship your package using the carrier of your choice.

Please note:

FCP Euro does not provide prepaid return shipping labels.
Return shipping costs are the responsibility of the customer.
We recommend keeping your tracking information until your return has been processed.

Once your return is delivered to our warehouse, please allow 48 hours / 2 business days for processing.

Need help with your return? Contact our Customer Service Team—we’re happy to help!

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