If you're trying to reset your password, please allow time for the email to arrive.
If you don't receive a password reset email, you may not have created an FCP Euro account. Using your email address to subscribe to coupons or promotions is not the same as creating an account.
An easy way to verify you have an account is to attempt to register on our site. If the site allows you to create an account, then you didn't already have one.