Help Center & Hours of Operation
Need assistance with an order or technical advice? Our team is available via phone, chat, and messaging. To ensure the most accurate service and fitment verification, please have your 17-digit VIN ready before contacting us for technical inquiries.
Support Channels & Availability
We offer several ways to get in touch. Please note that while digital messaging is available 24/7, live agent response times vary by channel.
| Day | Phone Support (ET) | Chat Support (ET) | Email & SMS |
|---|---|---|---|
| Mon, Tue, Thu, Fri | 9:00 AM – 9:00 PM | 9:00 AM – 7:00 PM | Available 24/7 |
| Wednesday | 9:30 AM – 9:00 PM | 9:30 AM – 7:00 PM | Available 24/7 |
| Saturday – Sunday | Offline | Offline | Email/SMS Only |
Phone: 860-388-9001 or 877-481-0208
SMS/Text: 860-333-1063
Email: Contact us here
Response Time: We typically respond to all Email and SMS inquiries within 24 hours, including weekends.
Connecticut Pickup Center
Pick up your orders directly from our Milford facility.
Address: 155 Hill Street
Milford, CT 06460
Pickup Hours:
Monday – Friday: 9:00 AM – 6:30 PM
Saturday – Sunday: 9:00 AM – 4:00 PM
[IMPORTANT]
Please wait for your "Order is ready for pickup" email before heading to the facility. This ensures your parts are staged and ready for you when you arrive.