What happens if my order doesn’t arrive by the expected delivery date?
At FCP Euro, we understand how important it is for you to receive your parts on time. If your order does not arrive by the expected delivery date provided at checkout, we will reimburse your shipping costs as part of our commitment to customer satisfaction.
How do I request a shipping reimbursement?
If your package arrives later than expected, please reach out to our Customer Service team at service@fcpeuro.com. Include the following details to help us process your request quickly:
Your order number
The date of your order
A brief note letting us know the package arrived past the expected date
Once verified, we’ll issue a reimbursement for the shipping charges back to your original form of payment.
Does this apply to all shipping methods?
Yes — our shipping reimbursement policy applies to all paid shipping methods if the delivery extends beyond the estimated date shown at checkout. Orders that qualify for free shipping do not receive additional credit or reimbursement.
What if the delay is due to weather, carrier issues, or other unforeseen events?
While some delays may be outside of FCP Euro’s direct control (for example, weather conditions or carrier disruptions), we’ll still review each situation individually. If your delivery date passes, please contact us — our team will evaluate your order and work to make things right.
How long does it take to receive the reimbursement?
Once your reimbursement is approved, please allow 3–5 business days for the credit to appear on your original payment method, depending on your financial institution.
Who can I contact if I have additional questions?
If you have any concerns or questions about a delayed order or reimbursement, don’t hesitate to contact us at service@fcpeuro.com. Our customer service team is always happy to help ensure you have a smooth and reliable experience.